Application Rules "ElectroUA"

This mobile app belongs to ElectroUA (hereinafter “ElectroUA”, “we” or “us”). This Online Privacy Policy (the “Privacy Policy”) covers the data ElectroUA collects and generates on our website, which is located at the following address: and via the ElectroUA mobile app released by ElectroUA. This Policy does not apply to data collected or obtained from any other website or any other mobile app, including websites operated by our partners or affiliates and mobile apps released by third parties to work with our websites.

The privacy of your personal data is highly important for ElectroUA

Protection of the privacy and security of personal data as well as other information (hereinafter collectively referred to as the “Data”) that we receive from you is important to ElectroUA. This Privacy Policy is designed to help you understand how we collect, generate, store, use and transfer your Data and help you make informed decisions about the data you disclose to us. If you have any questions regarding our privacy or security policies, contact us at the address below.

Children under 13

ElectroUA is committed to protecting children online privacy. No part of our app is intended to attract someone under the age of 13. We will not knowingly collect or request personal data from anyone under the age of 13 without prior parental consent. We also do not send an e-mail to anyone who informs us that they are under the age of 13, without the prior consent of the parents. We rely on parents controlling the use of our app by their children. If a child under the age of 13 has provided the app with his/her personal data, please send an email to ElectroUA at, so that we remove the information about the child from all our files.

What data about you does ElectroUA collect and generate?

We may ask you to provide various information related to or referring to you (“Personal Information”). Personal information that we ask you to provide may include, for example, your name, phone number, mobile phone number, email address, etc. If you use a credit or debit card or pay a check for any of our services or products, we can also get your account number. ElectroUA does not collect personal data via the app unless you voluntarily provide us with this data. Please understand that if you decide not to provide us with certain Personal Data, you will not be able to access all the features of our mobile app.

We may ask you to provide personal data at any time in different parts of our mobile app.

Shopping via websites

You may be given the opportunity to purchase various services or products from ElectroUA or one of ElectroUA’s partners via existing websites. We may also ask you to provide Personal Information when you decide to make a purchase via the website.

Location-based Services

A mobile app may offer location-based search services to help you to find the nearest EV charging stations in our network. If you use these services, ElectroUA may collect and generate your additional personal data. This data may include your location and other data that you specify in connection with your search, as well as EV charging stations that you discover when using the search. Location data may show ElectroUA your exact location (if, for example, you send ElectroUA your GPS coordinates or other accurate location data). ElectroUA may share your location data with third parties being a part of the positioning systems. ElectroUA may, for instance, share your location with a third party in order to create a map or build a route to the nearest EV charging stations in our network.

Using EV charging stations

If you use any EV charging station in our network, irrespective of how you use location-based services on our websites or otherwise, we may collect and generate your personal data regarding your use of EV charging station. This information will include, for instance, the EV charging stations you use, the number and type of services you get from each EV charging station, and other information about your use of our services. We may associate this data with your ElectroUA account or with other data that you provided to us. We may use this Data, inter alia, to provide you with billing for the services you use and received from each EV charging station.

ElectroUA Apps

ElectroUA may store certain data, including Personal Data, on your mobile device running ElectroUA. Please review the documentation for your mobile device and/or the website of the manufacturer of your mobile device to determine how to manage the data stored on your mobile device.

Data improvement

We can combine your data that we collect and generate, with data and information we receive from other sources to increase, improve and supplement your information that we collect or generate. If the combined data remains Personal Data (i.e., those associated with your name or refer to you) after combining, we will continue to treat this Data as Personal Data in accordance herewith. If the combined data is Non-Personal Data (i.e., such that they are not related to your name and do not refer to you) after the combination, we may treat this information as Non-Personal Data in accordance herewith.

Links to other websites or apps

Our websites may contain links that direct users to websites or mobile apps operated by third parties. This Privacy Policy does not apply to other websites or mobile apps. If you decide to click on one of these links, you will be redirected to a third-party website or app. Any data that you send to these websites or apps is provided directly by you to third parties and will be governed by third-party privacy policies and procedures. ElectroUA is not responsible for the privacy practices or any practices of these third parties.

How can you check or delete data?

You can contact ElectroUA at or at the following address and telephone number if you no longer wish to receive advertising or marketing materials or don’t want ElectroUA to contact you. In addition, you can opt out of getting ElectroUA advertising or marketing materials by following the instructions included with each advertising or marketing newsletter.

If your personal data can be changed, you can correct, update, delete or deactivate your data by making changes to the ElectroUA member details page by sending an email to a customer support representative at or at the specified address and phone number below. We will reply to your request within 10 business days.

You may refuse to use cookies on our website, as described above. You cannot access or modify other Non-Personal Data that ElectroUA collects in aggregate or automatically, as described above.

How does ElectroUA protect and store customer data?

ElectroUA has developed reasonable and appropriate physical, digital and managerial security procedures to protect the information we collect and store. Our servers are located in a well-protected area equipped with CCTV. We use firewalls to protect and prevent access to our servers using unauthorized means. We comply with generally accepted industry standards to protect email addresses submitted to us, both during transmission and upon receipt. We use secure servers using Secure Socket Layering (SSL) encryption when we ask you to provide us with personal information such as your credit card number or other financial information. Please note that this secure transmission cannot be used for the product pages on the websites, the general information on the website or any information transmitted via App.

Security of your Personal data within the mobile app occurs via database encryption and the use of encrypted keystores.

Despite our efforts to ensure reasonable and proper security, no security system is 100% protected, and we cannot guarantee that your data will be safe in all situations or that your data will not be lost, misused, unauthorizedly disclosed, modified or destroyed.

How can we contact you?

If we need or must contact you about this Privacy Policy or your personal data, we can do this by email, phone or regular mail.

Our contact information

If you have any questions or problems, email ElectroUA via . You can also contact ElectroUA customer service at +38 (050) 513 00 00.